Refund policy

We want you to love your Tayke purchase. If it’s not quite right, we offer free returns within 30 days of delivery.

30-Day Free Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it

  • In its original packaging

  • Returned with all included components and accessories

  • Accompanied by your receipt or proof of purchase

How to Start a Return

To request a return, contact us at hellotayke@gmail.com within 30 days of receiving your order.

Once your return is approved, we’ll provide you with a prepaid return shipping label and instructions on how and where to send your package. There is no return shipping cost to you.

Please do not send your item back without first contacting us. Returns sent without prior authorization may not be accepted.

For any questions about your return, contact us at hellotayke@gmail.com.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your Tayke product is damaged, defective, or you received the wrong item, contact us as soon as possible at hellotayke@gmail.com.

We’ll review the issue and work with you to make it right.

Exceptions & Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards

  • Final sale items

  • Personalized or custom products

If you’re unsure whether your item is eligible for return, contact us at hellotayke@gmail.com before sending it back.

Exchanges

The fastest way to exchange an item is to return your original purchase and place a new order for the item you’d like once your return has been accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must be unused, in their original condition and packaging, with all included components and proof of purchase.

This right is in addition to Tayke’s standard 30-day return policy where applicable.

Refunds

Once we receive and inspect your return, we’ll notify you of its status.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at hellotayke@gmail.com.

Free Shipping

Tayke offers free shipping on all eligible orders, so there are no standard shipping fees at checkout.

Shipping times and availability may vary depending on your location.