Shipping policy

tayke currently ships within Canada only. We do not offer international shipping at this time.

We offer free standard shipping within Ontario, $5 flat-rate standard shipping to all other Canadian provinces and territories, and free local pickup in St. Catharines, Ontario.

Shipping Rates

Ontario: Free standard shipping on all orders.

Rest of Canada: $5 flat-rate standard shipping on all orders outside of Ontario.

Local Pickup: Free pickup is available in St. Catharines, Ontario. The exact pickup address, available pickup time and instructions will be emailed to you after your order is placed.

Please wait until you receive your pickup confirmation before arriving to collect your order.

Where We Ship

We currently ship within Canada only. At this time, we do not ship to the United States or any other international destinations.

All shipped orders are processed from St. Catharines, Ontario.

Order Processing

Please allow 1–2 business days for your order to be processed and prepared for shipment.

Orders placed on weekends or holidays will begin processing on the next business day.

If you selected local pickup, you’ll receive an email once your order is ready with your pickup location, time and instructions.

Shipping & Delivery

Orders are shipped through Stallion Express and its Canadian carrier partners. The final carrier may vary depending on your location and the shipping service available.

Delivery times vary depending on your location within Canada. Once your order has shipped, you’ll receive tracking information with the most up-to-date estimated delivery date.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to weather, holidays, carrier disruptions or other circumstances outside of our control.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, contact us at hellotayke@gmail.com as soon as possible. We’ll do our best to update your address before your order ships, but changes cannot be guaranteed once an order has been processed.

Tayke is not responsible for delays or undeliverable packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Damaged or Missing Packages

If your package arrives damaged, appears to be lost in transit, or is marked as delivered but you haven’t received it, please contact us at hellotayke@gmail.com.

We’ll work with you and the shipping carrier to investigate the issue and determine the appropriate next steps.